AUROMINE RETAIL POS PVT LTD - CUTTING-EDGE SOFTWARE AND HARDWARE SOLUTIONS 

RETURN AND REFUND POLICY WARRANTIES AND RETURNS 

At AUROMINE, our unwavering commitment is to deliver exceptional products and services. While we aim for excellence, we acknowledge that, in rare instances, products may demonstrate faults or defects. In such cases, we provide distinct return facilities for both software and hardware, as outlined below. 

Hardware Return Policy: Unless a specific written agreement is in place, the return of hardware purchased from AUROMINE (referred to as "Product") is subject to constraints set by manufacturers, publishers, or distributors. These entities may enforce restricted or zero return policies. If returns are permitted, AUROMINE facilitates replacements or provides credits for future purchases, deducting applicable restocking fees. Customers are responsible for shipping charges and assume the risk of loss on return shipments. Failure to comply with the designated Hardware Return Policy period or if the Product doesn't meet the stipulated criteria designates the Product as accepted and non-returnable. 

Under certain circumstances, AUROMINE may authorize customers to return hardware:

 1. Faulty/Defective/Physically Damaged Products (Dead on Arrival):  Report the issue to AUROMINE within 48 hours of delivery. Damaged packages should be rejected during the initial delivery attempt. 

2. Product with Different Specifications: Report the issue to AUROMINE within 48 hours of delivery. 

3. Incorrect Product Received: Report the issue to AUROMINE within 48 hours of delivery. 

Items that cannot be returned for hardware (not an exhaustive list): 

Items rejected by the manufacturer.- Custom-configured products.- Discontinued items, which are deemed final and ineligible for return or exchange. AUROMINE cannot be held accountable for hardware altered or configured by individuals other than AUROMINE. Except as outlined here, all other express or implied terms or warranties related to hardware services are excluded to the fullest extent permitted by law. Customers are strongly advised to scrutinize hardware suitability and specifications before making a purchase. Special price discounts, issued by AUROMINE or manufacturers for customer benefit, render hardware non-returnable, except for defective items returned for repair or replacement. Return or refund requests for hardware will only be entertained if the customer provides pertinent evidence supporting the raised issue. The process is contingent upon testing and verification by AUROMINE's authorized personnel. AUROMINE's technical and customer support teams will guide customers on the hardware return process, specifying the suitable method of delivery. Authorized hardware returns must be dispatched to the address communicated by AUROMINE. All returned hardware must be accompanied by AUROMINE's Hardware Returns Authorization number ('HRA Number'), obtainable by contacting Customer Support via email. The HRA number must be inscribed on the address label and affixed to the returned hardware package. Any damage to the manufacturer's packaging or inadequately packaged hardware may result in rejection or an additional restocking fee at AUROMINE's discretion. AUROMINE disclaims liability for hardware packages damaged during transit, and customers are responsible for securely packaging hardware to prevent damages. Upon receipt of the returned hardware, AUROMINE will conduct tests to identify reported faults. If the hardware is found to be in good working order without defects, it will be returned to the customer, with return carriage costs borne by the customer. Customers making warranty claims for hardware must adhere to the manufacturer's instructions and procedures. In certain cases, AUROMINE may direct customers to the hardware product manufacturer for a prompt resolution, providing contact information for the relevant manufacturer. 

Software Return Policy:

The return of software purchased from AUROMINE (referred to as "Product") is subject to specific constraints set by software manufacturers or distributors. Software returns may have limited or no return policies. If software returns are permitted, AUROMINE will facilitate the return process. Customers are responsible for shipping charges and assume the risk of loss on return shipments. Failure to comply with the designated Software Return Policy period or if the software Product doesn't meet the stipulated criteria designates the Product as accepted and non-returnable. Under certain circumstances, AUROMINE may authorize customers to return software: 1. Faulty/Defective Software (Dead on Arrival):  Report the issue to AUROMINE within 48 hours of delivery. 2. Incorrect Software Received:  Report the issue to AUROMINE within 48 hours of delivery.

Items that cannot be returned for software (not an exhaustive list): - Items rejected by the software manufacturer.- Custom-configured software.- Discontinued software items, which are deemed final and ineligible for return or exchange. AUROMINE cannot be held accountable for software altered or configured by individuals other than AUROMINE. Except as outlined here, all other express or implied terms or warranties related to software services are excluded to the fullest extent permitted by law. Customers are strongly advised to scrutinize software suitability and specifications before making a purchase. Return or refund requests for software will only be entertained if the customer provides pertinent evidence supporting the raised issue. The process is contingent upon testing and verification by AUROMINE's authorized personnel. AUROMINE's technical and customer support teams will guide customers on the software return process, specifying the suitable method of delivery. Authorized software returns must be dispatched to the address communicated by AUROMINE. All returned software must be accompanied by AUROMINE's Software Returns Authorization number ('SRA Number'), obtainable by contacting Customer Support via email. The SRA number must be inscribed on the address label and affixed to the returned software package. Any damage to the software packaging or inadequately packaged software may result in rejection or an additional restocking fee at AUROMINE's discretion. AUROMINE disclaims liability for software packages damaged during transit, and customers are responsible for securely packaging software to prevent damages. Upon receipt of the returned software, AUROMINE will conduct tests to identify reported faults. If the software is found to be in good working order without defects, it will be returned to the customer, with return carriage costs borne by the customer. Customers making warranty claims for software must adhere to the software manufacturer's instructions and procedures. In certain cases, AUROMINE may direct customers to the software product manufacturer for a prompt resolution, providing contact information for the relevant manufacturer. 

General Return and Refund Policy: 

Refund claims must be raised within the stipulated period, and additional information and documents may be requested for verification. Once a return is received and inspected, AUROMINE will notify the customer of the approval or rejection of the refund. Late or missing refunds should be reported following the specified procedure. Refunds are contingent upon the buyer complying with the outlined terms and other policies agreed upon between the parties. 

Shipping Policy: 

Customers are responsible for shipping charges and the risk of loss on return shipments. Proof of postage is not evidence of delivery; hence, customers are strongly advised to utilize recorded delivery, registered post, or courier services. All returned goods must possess an AUROMINE Returns Authorization number. 

Force Majeure: 

AUROMINE shall not be deemed in breach of its Satisfaction Guarantee policy or default under any terms of service in the event of a Force Majeure Event. 

Changes to This Policy: 

AUROMINE reserves the right to periodically amend this policy without prior notice. Customers are encouraged to review the policy for updates. For further information on our Return and Refund Policy, contact us at [email protected] RETAIL POS PVT LTD - CUTTING-EDGE SOFTWARE AND HARDWARE SOLUTIONS 

RETURN AND REFUND POLICY WARRANTIES AND RETURNS 

At AUROMINE, our unwavering commitment is to deliver exceptional products and services. While we aim for excellence, we acknowledge that, in rare instances, products may demonstrate faults or defects. In such cases, we provide distinct return facilities for both software and hardware, as outlined below. 

Hardware Return Policy:

Unless a specific written agreement is in place, the return of hardware purchased from AUROMINE (referred to as "Product") is subject to constraints set by manufacturers, publishers, or distributors. These entities may enforce restricted or zero return policies. If returns are permitted, AUROMINE facilitates replacements or provides credits for future purchases, deducting applicable restocking fees. Customers are responsible for shipping charges and assume the risk of loss on return shipments. Failure to comply with the designated Hardware Return Policy period or if the Product doesn't meet the stipulated criteria designates the Product as accepted and non-returnable. 

Under certain circumstances, AUROMINE may authorize customers to return hardware: 

1. Faulty/Defective/Physically Damaged Products (Dead on Arrival):  Report the issue to AUROMINE within 48 hours of delivery. Damaged packages should be rejected during the initial delivery attempt. 

2. Product with Different Specifications:  Report the issue to AUROMINE within 48 hours of delivery. 

3. Incorrect Product Received:  Report the issue to AUROMINE within 48 hours of delivery. 

Items that cannot be returned for hardware (not an exhaustive list): 

Items rejected by the manufacturer.- Custom-configured products.- Discontinued items, which are deemed final and ineligible for return or exchange. AUROMINE cannot be held accountable for hardware altered or configured by individuals other than AUROMINE. Except as outlined here, all other express or implied terms or warranties related to hardware services are excluded to the fullest extent permitted by law. Customers are strongly advised to scrutinize hardware suitability and specifications before making a purchase. Special price discounts, issued by AUROMINE or manufacturers for customer benefit, render hardware non-returnable, except for defective items returned for repair or replacement. Return or refund requests for hardware will only be entertained if the customer provides pertinent evidence supporting the raised issue. The process is contingent upon testing and verification by AUROMINE's authorized personnel. AUROMINE's technical and customer support teams will guide customers on the hardware return process, specifying the suitable method of delivery. Authorized hardware returns must be dispatched to the address communicated by AUROMINE. All returned hardware must be accompanied by AUROMINE's Hardware Returns Authorization number ('HRA Number'), obtainable by contacting Customer Support via email. The HRA number must be inscribed on the address label and affixed to the returned hardware package. Any damage to the manufacturer's packaging or inadequately packaged hardware may result in rejection or an additional restocking fee at AUROMINE's discretion. AUROMINE disclaims liability for hardware packages damaged during transit, and customers are responsible for securely packaging hardware to prevent damages. Upon receipt of the returned hardware, AUROMINE will conduct tests to identify reported faults. If the hardware is found to be in good working order without defects, it will be returned to the customer, with return carriage costs borne by the customer. Customers making warranty claims for hardware must adhere to the manufacturer's instructions and procedures. In certain cases, AUROMINE may direct customers to the hardware product manufacturer for a prompt resolution, providing contact information for the relevant manufacturer. 

Software Return Policy:

The return of software purchased from AUROMINE (referred to as "Product") is subject to specific constraints set by software manufacturers or distributors. Software returns may have limited or no return policies. If software returns are permitted, AUROMINE will facilitate the return process. Customers are responsible for shipping charges and assume the risk of loss on return shipments. Failure to comply with the designated Software Return Policy period or if the software Product doesn't meet the stipulated criteria designates the Product as accepted and non-returnable. 

Under certain circumstances, AUROMINE may authorize customers to return software: 

1. Faulty/Defective Software (Dead on Arrival):  Report the issue to AUROMINE within 48 hours of delivery. 2. Incorrect Software Received:  Report the issue to AUROMINE within 48 hours of delivery. 

Items that cannot be returned for software (not an exhaustive list):

Items rejected by the software manufacturer.- Custom-configured software.- Discontinued software items, which are deemed final and ineligible for return or exchange. AUROMINE cannot be held accountable for software altered or configured by individuals other than AUROMINE. Except as outlined here, all other express or implied terms or warranties related to software services are excluded to the fullest extent permitted by law. Customers are strongly advised to scrutinize software suitability and specifications before making a purchase. Return or refund requests for software will only be entertained if the customer provides pertinent evidence supporting the raised issue. The process is contingent upon testing and verification by AUROMINE's authorized personnel. AUROMINE's technical and customer support teams will guide customers on the software return process, specifying the suitable method of delivery. Authorized software returns must be dispatched to the address communicated by AUROMINE. All returned software must be accompanied by AUROMINE's Software Returns Authorization number ('SRA Number'), obtainable by contacting Customer Support via email. The SRA number must be inscribed on the address label and affixed to the returned software package. Any damage to the software packaging or inadequately packaged software may result in rejection or an additional restocking fee at AUROMINE's discretion. AUROMINE disclaims liability for software packages damaged during transit, and customers are responsible for securely packaging software to prevent damages. Upon receipt of the returned software, AUROMINE will conduct tests to identify reported faults. If the software is found to be in good working order without defects, it will be returned to the customer, with return carriage costs borne by the customer. Customers making warranty claims for software must adhere to the software manufacturer's instructions and procedures. In certain cases, AUROMINE may direct customers to the software product manufacturer for a prompt resolution, providing contact information for the relevant manufacturer. 

General Return and Refund Policy: 

Refund claims must be raised within the stipulated period, and additional information and documents may be requested for verification. Once a return is received and inspected, AUROMINE will notify the customer of the approval or rejection of the refund. Late or missing refunds should be reported following the specified procedure. Refunds are contingent upon the buyer complying with the outlined terms and other policies agreed upon between the parties. 

Shipping Policy: 

Customers are responsible for shipping charges and the risk of loss on return shipments. Proof of postage is not evidence of delivery; hence, customers are strongly advised to utilize recorded delivery, registered post, or courier services. All returned goods must possess an AUROMINE Returns Authorization number. 

Force Majeure: 

AUROMINE shall not be deemed in breach of its Satisfaction Guarantee policy or default under any terms of service in the event of a Force Majeure Event. 

Changes to This Policy: 

AUROMINE reserves the right to periodically amend this policy without prior notice. Customers are encouraged to review the policy for updates. For further information on our Return and Refund Policy, contact us at [email protected].