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Seamless Software and Hardware Returns
Discover hassle-free return policies tailored for your software and hardware purchases, ensuring peace of mind with every transaction.
Comprehensive Software Return Policy
At Auromine, we understand the importance of receiving the correct and functional software. Our return policy for software is designed to address specific scenarios:
1. **Faulty or Defective Software:** If you receive software that is defective or dead on arrival, please report the issue to Auromine within 15 days of delivery for a resolution.
2. **Incorrect Software Received:** In the event that you receive the wrong software, notify us within 48 hours of delivery to initiate the return process.
Hardware Return Conditions
Returning hardware products to Auromine is straightforward, provided the following conditions are met:
Eligibility for Hardware Returns
1. The hardware must not have been damaged while in your possession.
2. The product must match the item originally shipped to you.
3. Ensure the hardware is returned in its original condition, including the manufacturer’s box, MRP tag, user manual, warranty card, and all accessories.
Non-Returnable Items
Certain items, such as those rejected by the manufacturer or altered by unauthorized individuals, are non-returnable. Please review our full policy for detailed information.
Refund Policy Overview
Understanding Refund Claims
Our refund policy is designed to ensure fairness and transparency. Customers are eligible to claim a refund of the transaction price if the delivery is not received within the agreed timeframe. Refund requests must be submitted within the specified period, and additional documentation may be required for verification purposes. Once the returned item is received and inspected, Auromine will notify the customer of the refund approval or rejection. It is important to note that refunds are contingent upon compliance with the outlined terms and conditions agreed upon by both parties.
To initiate a refund, customers must provide evidence supporting their claim. This process involves thorough testing and verification by Auromine’s authorized personnel. If the product is found to be in good working order, it will be returned to the customer, with return shipping costs borne by the customer. Late or missing refunds should be reported promptly, following the specified procedure. Our team is committed to resolving refund claims efficiently, ensuring customer satisfaction.
For further assistance regarding refund claims, customers are encouraged to contact our customer support team. We are dedicated to providing clear guidance and support throughout the refund process. Our goal is to maintain transparency and uphold the trust of our valued customers, ensuring a seamless experience with Auromine.
Shipping Responsibilities
Customer Obligations for Returns
When returning products, customers are responsible for the shipping charges and bear the risk of loss during transit. It is crucial to securely package the items to prevent damage. Proof of postage is not considered evidence of delivery; therefore, customers are strongly advised to use recorded delivery, registered post, or reliable courier services. All returned goods must include an Auromine Returns Authorization number, which can be obtained by contacting our customer support team.
Force Majeure Clause
Impact on Return Policy
The force majeure clause in our return policy outlines that Auromine shall not be held liable for any breach of its Satisfaction Guarantee policy or default under any terms of service in the event of a force majeure event. This includes unforeseen circumstances beyond our control, such as natural disasters, strikes, or other significant disruptions. In such cases, our obligations under the return policy may be temporarily suspended or adjusted to accommodate the situation.
