Ensuring Seamless Returns for Your Peace of Mind
Comprehensive Return and Refund Policies
Explore our detailed return policies for hardware and software, designed to provide clarity and assurance for our valued customers.
Discover Our Customer-Centric Return Process
Hardware Return Policy Overview
At Auromine, we are committed to ensuring that our customers have a straightforward and transparent experience when returning hardware. If you encounter any issues with your hardware, please report them promptly. Should the hardware be free of defects, it will be returned to you, with the return shipping costs being your responsibility. Adhering to the manufacturer’s guidelines is crucial for warranty claims. In some instances, we may direct you to the manufacturer for a faster resolution, providing you with the necessary contact details.
Remember, the return process is designed to be as smooth as possible, but it requires your cooperation in following the outlined procedures. This ensures that your claim is processed efficiently and effectively, maintaining our high standards of customer satisfaction.
Software Return Policy Details
Our software return policy is governed by the constraints set by software manufacturers or distributors. Returns may be limited or not permitted at all. If returns are allowed, we will guide you through the process, though you will be responsible for shipping costs and any associated risks. Failure to comply with the return period or criteria results in the software being non-returnable.
For faulty or incorrect software, report the issue within 48 hours of delivery. Certain items, like custom-configured or discontinued software, are non-returnable. Ensure you follow the manufacturer’s instructions for warranty claims. We are here to assist you with any queries regarding the return process.
To initiate a software return, contact our support team to obtain an SRA Number, which must be included with your return. Proper packaging is essential to avoid damage during transit, as we cannot be held liable for such damages. Upon receiving the software, we will conduct tests to verify the reported issues. If the software is found to be in working order, it will be returned to you, with shipping costs at your expense.
Our team is dedicated to providing guidance throughout the return process, ensuring that you have all the necessary information to proceed smoothly. We value your business and strive to offer a hassle-free experience with our comprehensive return policies.
General Return and Refund Policy
Comprehensive Overview of Refund Procedures
Our return and refund policy is designed to ensure transparency and customer satisfaction. Refund claims must be initiated within the specified timeframe, and customers may be required to provide additional documentation for verification purposes. Once a return is received, it undergoes a thorough inspection to determine eligibility for a refund. Customers will be promptly informed of the approval or rejection of their refund request. It is crucial to adhere to the outlined terms to facilitate a smooth refund process.
In the event of a late or missing refund, customers should follow the designated procedure to report the issue. Refunds are contingent upon compliance with the agreed-upon terms and conditions. Our commitment is to provide a fair and efficient resolution to all refund claims, ensuring that our customers’ needs are met with diligence and care.
Shipping Policy
Customer Responsibilities and Shipping Guidelines
Force Majeure Clause
AUROMINE's Policy During Unforeseen Events
Phone
For immediate assistance, call us at (044) 428-36406
Address
Auromine Retail POS Private Limited📍 Address: # 150/4 1st Floor, Vepery High Road, Periamet, Chennai, 600003
