Service & support
You reach the people who wrote the software.
No ticket queue, no call centre reading a script. WhatsApp us and someone who knows the product answers — in English or Tamil.
Included on every plan
Support isn’t an add-on.
Everything below comes with the free Pearl plan as well as the paid ones.
WhatsApp support
Message the same number your shop uses. Usually answered the same day, in English or Tamil.
Updates
New versions and GST or VAT changes arrive automatically. No upgrade fee, no reinstall.
Your data, exportable
Export items, customers and invoices to Excel whenever you want — including on the free plan.
Printer help
We will get your thermal, A4 or tag printer working, whatever brand it is.
Backup
Synced data is backed up for you. Offline data syncs as soon as the connection returns.
Help centre & videos
Short articles and counter demos in English and Tamil, free to everyone.
Paid services
Only if you want us to do it for you.
We move your existing items and customers in from Excel or your old software.
A call where we set your rates, tax, printer and invoice format with you.
Chennai and nearby districts. Tell us what you need and we will quote.
You can also import items and customers from Excel yourself, free, on any plan. Prices exclude GST. See the plan ladder.
When we answer
Monday to Saturday, 10 am to 8 pm IST.
[email protected] for help, [email protected] for new shops.
Festival weeks are our busiest. We staff up for Akshaya Tritiya and Deepavali — that’s when your counter can least afford to wait.
Need the office address or a map? Contact page.
Try it before you ask us anything.
The free plan doesn’t expire, and support comes with it. Start billing, then message us when you hit something.